intertwingly

Phil Ringnalda: Don't make me look stupid

I agree with parts of this, and disagree with parts.

Doing what people expect is clearly the right place to start.  If you have surprises, make sure that they are pleasant ones.

Having documentation only results in being able to say that the people who make mistakes should have known better.  Quick question, Phil, do you really think that if I had more documentation, either on the form itself or a mere one click away, this problem would have been avoided?

Now we get to the place where I outright disagree.  Phil points out that some comment systems eat the HTML as it displays it.  Because of this, Phil argues that preview should be avoided.  I disagree - preview should be fixed on those blogs which have this problem.