It’s just data

Bad Timing

I was apt-get install'ing mysql-server when the Internet stopped for me.  Again.  Checked the modem, and yes, once again RoadRunner was down.

So, I walked from the room that I use as an office when I work from home to the room that my wife uses as an office when she works from home, and let her know.  You see, I've come to accept that my first responsibility when she works from home is to act as her tech support, any time I have left over after that I am free to do with as I wish.

As we are discussing whether or not I should set things up again so that we share a 28.8 modem connect, the phone rings.  It is Time Warner.  I'm momentarily impressed.

This passes just as quickly when I realize that it isn't tech support, or even customer relations, it is telemarketing.  What do they want to sell me now? Voice over IP.  Unfortunate timing.

Immediately thereafter, I called Time Warner's tech support line.  After a short wait, I was transferred to another person.  This person was pleasant, didn't inquire about my operating system or firewall, and confirmed that there was an outage that was affecting me.

I asked for a ticket number, and was given a work order number.

I asked if the outage would be reported and tracked on the web site.  The answer: probably not.

Overall, the outage was less than an hour.

I was told that I will be credited for the day.  That's not really important to me.  Nor do I expect six nines of reliability.  What would, however, make me a happy as a customer is the ability to check status and get straight answers when I do so.

" You see, I've come to accept that my first responsibility when she works from home is to act as her tech support, any time I have left over after that I am free to do with as I wish."  That's a pretty bold admission from a woman who wears this shirt

Posted by Gordon Weakliem at

A RoadRunner customer for about four or five years now, I had never known about their network status page.  Thanks for the link!

I've been having recent troubles with my cable modem  as well.  Looks like they'll be bringing me a replacement on Saturday.

Posted by Scott Johnson at

Quick Hits

As a stop gap until we move to a better technique, here are some Quick Hits: Links that need to be put somewhere, but won't get a full entry at this time. Upcoming.org Could be a very useful site or the basis for a hacker, stalker movie. Neighborhood Radio I swear that I just talked to someone about Malls having low power radio stations, but I was unsure of the legal status and cost. Actually, a local apartment complex is already sort of doing this. BlogLines Could be an answer for synching Feeds, but what about my email, bookmarks, etc.? (saw here) The O.C. is the best show on TV Agreed, but it has been coming back to the pack...... [more]

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