intertwingly

On January 7th, I received a notification via email that We have been notified by the manufacturer of your Road Runner® Broadband modem that it is time to replace the equipment with a newer model. The new model can be shipped directly to you free of charge.

I filled out the form and about a week or so later got a box in the mail.  That weekend, I installed it, and dutifully called the number provided to have it registered.  There was a brief period of excitement when the person I called was unable to do the task and neither modem worked and I was told that nothing could be done, and that somebody would have to come out in two days to take a look at it.  I refused to get off the phone, and eventually they transferred me to somebody who could complete the task, and I have been using the new modem ever since.

On February 10th, I received an email that stated According to our records, you have received a new modem, but have not activated it.  I once again called.  I once again got a person who did not understand the issue.  I clearly stated that I had gotten an email, yet he continued to be under the impression that I had gotten an postal email even after I corrected him.  He assured me that there was no issue, and I made it clear that I did not want any more such emails, nor did I want my modem disabled on Thursday, February 24th as indicated in the letter.

Yesterday, on February 17th, I received a similar email.  Ominously missing from this email is the key sentence If you have already activated your new modem, please disregard this notice.  I responded first by email yesterday, and have yet to get a response.  I then called this morning and got somebody who did understand that this was email, but could find no record of anybody sending such.  I provided the email address and he put me on hold twice and then basically told me that there was nothing further he could do.

We will see if in one week my Internet access is disabled.