My current service is “Standard Cable” (70+ channels, no premium ones) and “Standard Internet” (nominally 15 Mbps up, 1 Mbs down). At the end of the month, I will have had basic cable with Time Warner at the same location for 22 contiguous years, and standard Internet for more than half of that.
With that context, today I got in the mail notification that my rates are set to go up by 60% as my “Promotional” rates (Seriously? A twenty two year long promotion?) will be expiring. After spoofing my User Agent as the chat function doesn’t recognize my browser/operating system combination, I verified this is indeed the plan with “Veronica”. I was then provided a transcript and directed to an online survey when promptly logged me off without submitting my feedback once I had completed it.
I plan to follow up with @TWC_Help.
This turned out to be a misunderstanding on our part. Given our past troubles, Time Warner gave us a generous discount for a one year period. They didn’t mention it to us — nor did we notice as this bill was set to auto-pay. We only noticed it when we got notice of what appears to be a modest rate increase. I can’t say for sure as nobody seems to be able to say precisely what our rate will be once this “promotion” expires.
RST announces gigabit service for Raleigh, starting as early as May.
In Austin, Grande Communications was the first to roll out gigabit service. Alas, they don’t cover out neighbourhood. We’re still waiting to see whether AT&T or Google will be the first to bring gigabit to our neighbourhood.
Overall, I’m not terribly unhappy about the cable part of my service; and this was the first time I got a glimmer of a company that actually cared. Overall, it has been the TV part that has caused grief. If it weren’t for my wife, I’d have dropped that years ago. :-)
Meanwhile, playing with Roku, Chromecast, and Fire TV give me hope that the future is TV over Internet.
I start cursing like a sailor every time I have to upload any substantial amount of data.
Good point. I guess I just do that infrequently enough that it is not much of an issue for me. I do that indirectly via cron jobs and when I remotely access my mail server, but as both are effectively background processes, I guess I don’t notice it so much.
Maybe that’s why my wife insisted that she be the member of the household with the Amazon Prime account.
But, but, but, these are for her. That’s my story and I’m sticking to it. 😉