Time Warner Rate Hike

2014-03-13T23:48:45Z

Backdrop:

Google Fiber announces it is considering new cities, including Raleigh.
RST announces gigabit service for Raleigh, starting as early as May.
My current service is “Standard Cable” (70+ channels, no premium ones) and “Standard Internet” (nominally 15 Mbps up, 1 Mbs down). At the end of the month, I will have had basic cable with Time Warner at the same location for 22 contiguous years, and standard Internet for more than half of that.

With that context, today I got in the mail notification that my rates are set to go up by 60% as my “Promotional” rates (Seriously? A twenty two year long promotion?) will be expiring. After spoofing my User Agent as the chat function doesn’t recognize my browser/operating system combination, I verified this is indeed the plan with “Veronica”. I was then provided a transcript and directed to an online survey when promptly logged me off without submitting my feedback once I had completed it.

I plan to follow up with @TWC_Help.