Not last Christmas, but the Christmas before, I bought my wife a Roomba. We’ve been happy with it until earlier this month when the light on the power cord brick started blinking, the light on the docking station blinked in sync with the brick, and the Roomba itself wouldn’t charge.
I called iRobot service, and they told me the bad news. A probable power surge had fried not only the brick and the docking station, but the Roomba itself. But the good news was that if I were to pay to ship the Roomba (sans battery), the brick, and the docking station to iRobot, they would send me (at their expense) a new Roomba, docking station, and brick.
What a deal.
Yesterday evening, a box arrived. In it was a Roomba, a brick, and... another Roomba.
I think I got the better end of the deal. Particularly as the docking station is optional - one can directly plug the brick into the Roomba.
But I did the right thing anyway. This morning I called back, and they checked their records and verified their mistake. They are sending out a new docking station, and separately they will arrange to have the extra Roomba picked up — at their expense.
This docking station will be plugged into surge protector.